Frequently Asked Questions - FAQs
Q: What is your return policy?
A: We offer free returns for a full refund or exchange within 30 days of delivery.
Q: What condition must the item be in to be eligible for a return?
A: All returned items must be unused, unwashed, and have their original tags attached.
Q: Do I have to pay for return shipping?
A: No. We cover all return shipping costs (Free Returns), whether the item is faulty or if you simply change your mind or need a different size.
Q: How do I start a return or exchange?
A: You must email us first with your order number and state whether you want a Refund or an Exchange. Send your request to Contact@chickvogue.com.
Q: What happens after I email my return request?
A: We will email you a prepaid shipping label and instructions for sending the item back.
Q: If I request an exchange, do I have to pay for the shipping of the new item?
A: No, we cover the cost of shipping the replacement item back to you.
Q: What are your shipping costs?
A: We offer FREE Standard Shipping on all orders, with no minimum purchase required. You will never incur a charge for standard delivery.
Q: How long does it take for an order to be processed (handling time)?
A: All orders are processed within 1 to 3 calendar days (Monday – Friday) after payment is received.
Q: What is the Order Cutoff Time?
A: The daily Order Cutoff Time is 2:00 PM Eastern Standard Time (EST). Orders placed after this time will be processed on the following calendar day.
Q: What is the total estimated delivery time?
A: The total delivery time, which includes handling time plus transit time, is estimated at 4 to 10 business days.
Q: Which carriers do you use?
A: We partner with major shipping providers for final delivery, including USPS, FedEx, and UPS. The specific carrier will be identified in your shipping confirmation email.
Q: How do I track my order?
A: All shipments include a tracking number sent to you via a confirmation email once your order has shipped.
Q: When will my tracking information be active?
A: Tracking updates may take 1–3 business days to appear after your order has been shipped. If you don't receive your tracking information within 5 days of purchase, please contact our support team.